Overview
If your X2 or MPCX2 handheld controller, remote, or console is not working with your scoreboard, follow the steps below to identify and resolve the issue.

This article covers:

  • Controller not connecting
  • Scoreboard not responding
  • Incorrect display or data
  • Signal and range issues

Quick Check

Before troubleshooting, verify the following:

  • Scoreboard power is ON
  • Receiver power is ON
  • Controller has working batteries
  • You are within range of the scoreboard

If all items above are confirmed, continue below.

Issue: Scoreboard Not Turning On or No Response

Symptoms:

  • Scoreboard is blank
  • Controller appears to work but nothing happens

Possible Causes:

  • No power to scoreboard or receiver
  • Controller not connected to receiver

Resolution:

  1. Turn OFF the controller
  2. Verify scoreboard and receiver are powered ON
  3. Wait 10 to 15 seconds
  4. Turn the controller back ON

If the issue continues:

  • Check breakers, switches, and fuses
  • Inspect cables between receiver and scoreboard

Issue: Controller Stuck on Scanning or Will Not Connect

Symptoms:

  • Controller displays "Scanning" for an extended time
  • Does not reach the main screen

Possible Causes:

  • Weak signal
  • Out of range
  • Receiver not powered
  • Incorrect receiver linked

Resolution:

  1. Move closer to the scoreboard
  2. Ensure clear line of sight
  3. Replace batteries in controller
  4. Restart controller (OFF, wait, then ON)
  5. Verify correct receiver is linked

Note: Initial connection may take up to 20 seconds.

Issue: Scoreboard On but Not Responding to Controller

Symptoms:

  • Scoreboard is powered ON
  • Controller updates data, but scoreboard does not change

Possible Causes:

  • Communication not established between controller and receiver

Resolution:

  1. Turn controller OFF
  2. Wait a few seconds
  3. Turn controller back ON

Issue: Weak Signal or Intermittent Operation

Symptoms:

  • Controller works inconsistently
  • Delayed or missed updates

Possible Causes:

  • Low batteries
  • Too far from scoreboard
  • Obstructions between controller and scoreboard

Resolution:

  • Replace batteries
  • Move closer to scoreboard
  • Maintain clear line of sight

Issue: Incorrect Data or Display Problems

Symptoms:

  • Incorrect scores displayed
  • Data appears in wrong locations
  • Horn activates unexpectedly

Possible Causes:

  • Incorrect scoreboard model selected

Resolution:

  1. Press OPTIONS
  2. Navigate to Scoreboard Model
  3. Select the correct model
  4. Exit the menu

Issue: Cannot Start or Set Time

Symptoms:

  • Timer will not start
  • Unable to set time

Possible Causes:

  • Timer is already running
  • Time is set to zero
  • Timer set to count down without a value

Resolution:

  • Stop the timer
  • Enter a valid time
  • Start the timer again

Issue: Controller Not Linked to Scoreboard

Symptoms:

  • Controller powers on normally
  • Scoreboard does not respond

Possible Causes:

  • Controller is not linked to receiver

Resolution:

  • Link the controller using the Options Menu
  • Confirm correct receiver ID is entered

Issue: Multiple Controllers Not Working

Symptoms:

  • One controller works, others do not

Possible Causes:

  • Controllers powered on at the same time without syncing

Resolution:

  1. Turn OFF all controllers
  2. Turn ON one controller at a time
  3. Allow each controller to fully connect before turning on the next

Best Practices

  • Always power ON the receiver before the controller
  • Wait for connection before operating
  • Keep spare batteries available
  • Stay within clear line of sight
  • Avoid powering on multiple controllers simultaneously

If the issue persists, contact Nevco Support at 800-851-4040 or submit a support ticket.


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