Overview
If Display Director is not working properly, use the steps below to identify and resolve the issue.

Issue: Display Director Will Not Open

Symptoms:

• Software does not launch

Possible Causes:

• USB license key not connected

Resolution:

1. Insert green USB license key
2. Restart software
3. Try different USB port

Note:
Software will not run without license key 

Issue: No Displays Found

Symptoms:

• No displays listed when creating project

Possible Causes:

• Display client not powered
• Network issue

Resolution:

1. Ensure display controllers are ON
2. Click “Locate Displays”
3. Verify network connection

Issue: Media Will Not Play on Display

Symptoms:

• Buttons work but nothing shows on video board

Possible Causes:

• Files not sent to display client
• Media not in correct folder

Resolution:

1. Switch to Edit Mode
2. Click Displays > Send Files
3. Wait for transfer to complete
4. Confirm files are in C:/NEVCOFiles/Media

Issue: Cannot Send Files

Symptoms:

• Send Files option is grayed out

Possible Causes:

• System is in Director Mode

Resolution:

1. Switch to Edit Mode
2. Disconnect from Display Client
3. Retry Send Files

Issue: No Live Video

Symptoms:

• Black screen when going live
• Live signal shows error

Possible Causes:

• Camera not connected
• Wrong video input selected
• Capture device not initialized

Resolution:

1. Open Video Capture Setup
2. Verify correct video source
3. Verify input type (HDMI/SDI)
4. Click Init Device
5. Confirm preview appears
6. Check camera power

Issue: Live Video Status Shows Error

Symptoms:

• Status bar shows red or “No Signal”

Possible Causes:

• Camera off
• Cable disconnected

Resolution:

1. Verify camera is ON
2. Check all video cables
3. Confirm correct format selected

Note:
Status bar provides real-time feedback on signal health 

Issue: Buttons Not Working

Symptoms:

• Clicking buttons does nothing

Possible Causes:

• Not connected to Display Client
• In wrong mode

Resolution:

1. Click Displays > Connect
2. Confirm green border (Director Mode)
3. Retry button

Issue: Wrong Content Displaying

Symptoms:

• Incorrect media appears

Possible Causes:

• Wrong project open
• Button misconfigured

Resolution:

1. Verify correct project is open
2. Edit button and confirm media
3. Save changes

Issue: Media Missing or Not Loading

Symptoms:

• Media does not appear in project

Possible Causes:

• File moved or deleted

Resolution:

1. Check C:/NEVCOFiles/Media
2. Re-import missing files
3. Avoid using subfolders

Issue: System Not Updating After Changes

Symptoms:

• Changes made but not reflected

Possible Causes:

• Files not re-sent

Resolution:

1. Switch to Edit Mode
2. Click Send Files
3. Reconnect to Display

Escalation

If issue continues:

• Possible network failure
• Display Client issue
• Software configuration problem

Contact Nevco Support at 800-851-4040 or submit a support ticket.

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