X2 Controller Displays "Scanning"

Overview

If your X2 handheld controller displays "Scanning" and never connects to the scoreboard, the controller is unable to establish communication with the wireless receiver.

This article covers:

  • Controller continuously displays Scanning
  • Controller never connects
  • Scoreboard does not respond
  • Wireless communication problems

Quick Check

Before troubleshooting, verify the following:


  • The wireless receiver has power.
  • You are within normal operating range of the receiver.
  • No recent changes have been made to the receiver ID or in controller.

If all items above have been verified, continue below.

Issue: Controller Displays "Scanning"

Symptoms

  • The X2 controller continuously displays "Scanning."
  • The controller never connects to the scoreboard.
  • The scoreboard does not respond to button presses.
  • The issue began after replacing a controller or receiver, or after a power interruption.

Most Common Causes

  1. Wireless receiver has no power.
  2. Controller cannot communicate with the receiver.
  3. Controller is outside normal operating range.
  4. Receiver is not programmed or paired correctly.
  5. Wireless communication interference.
  6. Receiver hardware failure.

Troubleshooting

Step 1 – Verify Receiver Power

Locate the wireless receiver.

Verify the receiver has power.

If equipped with status LEDs, confirm they are illuminated.

If the receiver is not powered:

  • Restore power to the receiver.
  • Wait approximately 30 seconds.
  • Check if the controller connects.

Step 2 – Move Closer to the Receiver

Move the controller closer to the receiver.

Large buildings, steel structures, or other wireless devices may reduce communication range.

Allow the controller several seconds to reconnect.

If the controller connects, test normal scoreboard operation.

Step 3 – Restart the Controller

Turn the X2 controller OFF.

Wait approximately 10 seconds.

Turn the controller back ON.

Allow the controller to complete the startup process.

Check whether the Scanning message disappears.

Step 4 – Power Cycle the Receiver

Turn power OFF to the wireless receiver.

Wait approximately 10 seconds.

Restore power.

Allow the receiver to fully initialize before testing communication again.

Step 5 – Verify Receiver Configuration

If the controller continues displaying Scanning, verify the controller is configured for the correct receiver.

If the receiver was recently replaced or reconfigured, it may need to be paired or programmed again.

Step 6 – Test Communication

Once the controller connects:

Verify:

  • Game clock starts and stops.
  • Home score updates.
  • Guest score updates.
  • The correct scoreboard responds.

Verify the Repair

Confirm the following:

  • The Scanning message is no longer displayed.
  • The controller connects successfully.
  • Home score updates correctly.
  • Guest score updates correctly.
  • Game clock operates normally.
  • The correct scoreboard responds.

If all functions operate correctly, the issue has been resolved.

What Changed?

The X2 controller was unable to establish communication with the wireless receiver. Once communication was restored, the controller connected successfully and resumed normal operation.

Related Articles

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  • X2 Shot Clock Not Responding

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