Scoreboard Data Not Updating on the Video Display

Overview

If the physical scoreboard updates correctly but the video display does not show the current score or game clock, the live data connection may be interrupted.

Quick Check

  • Physical scoreboard updates.
  • Display Director is connected.
  • Controller is operating normally.

Issue: Scoreboard Data Missing

Symptoms

  • Scoreboard works.
  • Video display score remains unchanged.
  • Clock does not update.
  • Graphics work normally.

Most Common Causes

  1. Live data source disconnected.
  2. Incorrect data source selected.
  3. Communication between controller and Display Director interrupted.
  4. Wrong event configuration.
  5. Display Director not receiving live data.

Troubleshooting

Step 1 – Verify the Physical Scoreboard

Confirm the physical scoreboard updates correctly.

If it does not, troubleshoot the controller first.

Step 2 – Verify Live Data Connection

Confirm Display Director is receiving live scoreboard data.

Step 3 – Verify Event Configuration

Confirm the correct event is open.

Step 4 – Restart Live Data

Restart the data connection.

Step 5 – Restart Display Director

Reconnect and verify live scoring resumes.

Verify the Repair

  • Score updates.
  • Clock updates.
  • All live data displays correctly.

What Changed?

The live data connection between the controller and Display Director was restored.

Related Articles

  • Display Director Connected but Display Not Updating
  • Display Director Will Not Connect

Keywords

Display Director score not updating

Clock not updating

Live data

Scoreboard data